Technical Support & Web Maintenance

Our maintenance and technical support service for websites gives you an extra degree of tranquility, as we have a team of specialists at your disposal to keep your online business protected from possible computer attacks. Dirigible will ensure that everything works as it should and we will solve any problems or incidents with your website in record time.

Why would I need to hire a Web Maintenance service and technical support?

Whether you are a small business or a large business, your website needs to be protected from potential external threats. Contracting web maintenance with us will mainly help you not to have to worry about the management of your WordPress website WooCommerce or PrestaShop online shop. For businesses today, the first impression of your web makes website maintenance a top priority. Our technicians will ensure that your website is always up-to-date: we offer core updates, plugins, and theme templates for WordPress, WooCommerce as well as PrestaShop, the most widely used CMS on the Internet.

Dirigible provides your company with a custom and comprehensive website maintenance plan that helps your business deliver a fast, secure, and seamless online experience. With specialized technical support that adapts to the needs of your company or digital business. We monitor the state of your server’s security, and we detect possible crashes on your website. If you are part of the retail, technology, or government sectors, it’s even more critical to invest in website maintenance. That’s because 95 percent of breached records come from these industries, as they each have a reputation for handling sensitive information.

We take care of detecting and cleaning up unwanted infections and intrusions. If you are using a website-building platform like WordPress or Wix, you must ensure that you are installing regular software updates and security patches. It can be easy and attractive for hackers to find and target websites that have sat dormant for too long. We protect your web systems from vulnerabilities and new risks. Whether you are an e-commerce business or a brick-and-mortar store, your company needs to keep your website secure. If someone gains access to your site, they can cause tremendous damage to your brand and business, whether by stealing customer data or posting offensive content to your site.

We provide you with a monthly report on the tasks performed. Why is Dirigible the best web maintenance option for your company?

At Dirigible, unlike other companies in the sector, we have a team of full-time local and offshore programmers dedicated to the maintenance of websites and online stores. In this way, our maintenance team guarantees that your website will be 100% up and running and will minimize the periods of downtime to a minimum. Another reason why our customers love web maintenance plans is because of our online customer support system. Just email our online customer support team and your maintenance request will automatically be added to one of our tasks.

Dirigible understands that each website has different needs. That is why we have created three different web maintenance plans, unlike other companies that only offer one or two. If you believe that our three web maintenance plans do not meet your company’s needs, please contact us to discuss a customized web maintenance plan.

100% money-back guarantee during the first 30 days of the contract. We firmly believe that your company will not find a better Web Maintenance service than ours. That’s why we offer a 100% money-back guarantee for the first 30 days if you are not satisfied with the treatment you receive. No explanation is necessary for your choice.

FAQs about Web Maintenance Service

Q: Will my website or online store be always fully functional?

A: Dirigible is responsible for the correct functioning of your website or online store. By contracting our web maintenance your website will always be online and protected from possible threats or intrusions. We cannot guarantee the 100% regular operation of your website, but we are committed to minimizing downtime to the minimum possible.

Q: In the event of an issue, how long will it take to get an answer?

A: The maximum response time depends on the maintenance plan you have contracted. Yet we are always quick to answer.

Q: Do you provide monthly service reports?

A: Yes, all maintenance plans include the delivery of a monthly report in which we explain in detail the tasks performed.

Q: Is the hosting I have contracted for my website important?

A: Yes, it has a great influence on the correct functioning of the website or online shop. We do not recommend the hiring of low-cost web hosting services, but we can work with them. We can recommend trusted hosting companies we work with, and we know they work well.

Q: Can I unsubscribe at any time from your service?

A: Yes, no problem at all.

Q: How many websites does the service cover?

A: One. If you have more websites, you will need a contract and a maintenance package for each of them.

Q: Is the service only for WordPress websites?

A: Yes, but we also work with WooCommerce and PrestaShop.

Q: What does the Premium Web Maintenance service include?

A: The most complete package of Web Maintenance offers the updating of all the contents of your website. This does include:

Text Changes: adding or deleting.

Photos: adding or modifying photos and small editions.

Web pages: adding or deleting sections of the website always following the current design.

Browsing: basic navigation changes (add, move or delete an item to the navigation)

File downloads: adding or removing PDF files and other documents

Videos: inserting or deleting the pre-edited video

Links: extensions or deletions

Background colours and images: changes/replacements

Forms: design and integration of dynamic forms (limited to forms that do not require database integration, such as a contact form)

All standard support: help with email configuration, etc.